Shipping and Delivery

Shipping and Delivery:

Q1: Do you ship worldwide?

A1: Yes, we offer express worldwide shipping with tracking via USPS/EMS/DHL/UPS/Fedex (depending on your location)

Q2: Why is a telephone number required for my order? How will it be used?

A2: Your telephone number is essential for the shipping company to ensure a smooth delivery. Rest assured, your number will solely be used for delivery purposes and will not be shared.

Q3: How long will it take to receive my order?

A3: Delivery time varies based on your location, and can take 6-12 days.

Q4: What is the production turnaround time?

A4: Preview images will be sent within 2-4 weeks of the order, and production will be completed 2 days after your approval. The total time from order to delivery can range from 4 weeks to 6 weeks, depending on how quickly you approve the previews and the amount of modifications.

If you need your item sooner, we offer a rush service for 4 weeks or an extreme rush service for 2 weeks (from order to shipping). 

Q5: Is shipping cost included in the price?

A5: Shipping cost is included in the price, and there are no additional hidden fees.

Q6: Do you offer discounts for multiple items in the same order?

A6: We do not offer discounts for 1-3 identical pieces. If you would like to order more than 3 identical plush animals, please contact us.