Shipping and Delivery:
Q1: Do you ship worldwide?
A1: Yes, we offer express worldwide shipping with tracking via USPS/EMS/DHL/UPS/Fedex (depending on your location)
Q2: Why is a telephone number required for my order? How will it be used?
A2: Your telephone number is essential for the shipping company to ensure a smooth delivery. Rest assured, your number will solely be used for delivery purposes and will not be shared.
Q3: How long will it take to receive my order?
A3: Delivery time varies based on your location, and can take 6-12 days.
Q4: What is the production turnaround time?
A4: Preview images will be sent within 2-4 weeks of the order, and production will be completed 2 days after your approval. The total time from order to delivery can range from 4 weeks to 6 weeks, depending on how quickly you approve the previews and the amount of modifications.
If you need your item sooner, we offer a rush service for 4 weeks or an extreme rush service for 2 weeks (from order to shipping).
Q5: Is shipping cost included in the price?
A5: Shipping cost is included in the price, and there are no additional hidden fees.
Q6: Do you offer discounts for multiple items in the same order?
A6: We do not offer discounts for 1-3 identical pieces. If you would like to order more than 3 identical plush animals, please contact us.