FAQ

Material & Cleaning

Q: What material are the pajamas made of?
A: The pajamas are made of 95% polyester and 5% cotton to give them the silky feel.

Q: How do I clean the pajama?
A: We recommend to wash it with cold water.

Q: Will the print fade overtime?
A: We use Japan’s Epson ink and printers. The printed images will last.

 

Shipping & Orders

Q: What's your return and exchange policy?
A: 100% satisfaction guarantee. We offer 7 days return and exchange policy. If you are not happy with our products, you can request either return or exchange. Simply send it back in the original box to our USA or China service center. Upon receiving the return, we will either issue you a full refund and with original shipping or send you a new exchange. However, you are responsible for return shipping cost.

Q: Do you ship worldwide?
A: Yes, we ship worldwide.

Q: What is the turnaround time?
A: We usually ship your item within 2 weeks after your order.

Q: How do you ship the products and how much does shipping cost?
A: The shipping cost is calculated during check out. We offer two shipping options:
1: Expedited shipping worldwide. You shall expect the item(s) within 8-10 business days after shipping.
2: Express shipping worldwide. You shall expect the item(s) within 3-5 business days after shipping.
We will update you with tracking number.

Q: What forms of payment do you accept?
A: We accept all major credit card payments and Paypal payment.

Q: Do you combine shipping cost if I order more than one case in the same order?
A: Yes. We offer free shipping for any amount more than 1 item in the same order.

Q: How can I find out the status of my order?
A: We will send you an email notification with tracking number once your order is shipped. You can track your shipment from the carrier such as USPS (US postal service), Fedex or DHL's website.