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Q: Can the Dragon Moss case be used as a stand for my iPad2?
A: Dragon Moss case comes with a stand which will hold either the iPad 2 or the case.
Q: How and where are Dragon Moss products made?
A: Dragon Moss cases are made in a work shop in China. Each case is machine cut, hand- sanded and painted
Q: Why bamboo?
A: A rapidly renewable plant, bamboo is both light and strong, making it perfect for casing. Widely available in southern China, Chinese have used bamboo for thousands of years as chopsticks, bamboo rafting, stool and table. Remember the bamboo scene in the movie: Crouching Tiger and Hidden Dragon?
Q: How do I clean the case?
A: Each case is protected by a layer of clear paint. Wiping it with a wet cloth will clean the surface.
Q: How will my Dragon Moss case wear over time?
A: Used properly, your Dragon Moss case will last many years, even generations. We are confident that Dragon Moss case will last significantly longer than your iPad.
Q: How much does the Dragon Moss case and stand weigh?
A: (0.5 lbs or about 250g for case and 0.1lbs or about 60g for stand)
Q: What's your return policy?
A: 100% satisfaction guarantee. We offer 7 days, no questions asked return policy. If you are not happy with the case, simply send it back in the original box to our US, Germany or China service center. Upon receiving the return, we will issue you a full refund and with shipping. You are responsible for return shipping cost.
Q: What if there is a problem with your product during usage?
A: We stand behind our products and offer one year limited warranty. We will exchange any defects free of charge within one year from your purchase date. Please contact us before returning any products.
Q: Do you ship worldwide?
A: Yes, we ship worldwide. We have warehouses in the US, Germany and China. Usually, your order will be filled by the warehouse that is the closest to you.
Q: How much does shipping cost?
A: We offer two shipping options:
1: Expedited shipping worldwide for fixed shipping price of $15USD/order. If you live in the USA, you can expect the product in 2-4 days. If you live elsewhere, you shall expect the item(s) within 8-10 business days.
2: Express shipping worldwide for fixed shipping cost of $29USD/order. If you live in the USA, you can expect the product in 1-2 days. If you live elsewhere, you shall expect the item(s) within 3-5 business days.
We will update you with tracking number.
Q: Do you combine shipping cost if I order more than one case in the same order?
A: Yes. We offer free shipping for any amount more than 1 case in the same order.
Q: What is the turnaround time?
A: Unless noted, all items are in stock. We ship your order within 2 business days upon payment.
Q: How can I find out the status of my order?
A: We will send you an email notification with tracking number once your order is shipped. You can track your shipment from the carrier such as USPS, Fedex or DHL's website.